YVW nominated for Aus customer service award

Yarra Valley Water has been shortlisted as a finalist in the 2022 Australian Service Excellence Awards (ASEAs) for a customer service award.

Yarra Valley Water has been shortlisted as a finalist in the 2022 Australian Service Excellence Awards (ASEAs) for a customer service award.

Yarra Valley Water was nominated in the Customer Service Team of the Year (Large) category in the coveted awards, which the Customer Service Institute of Australia runs. Managing Director Pat McCafferty said it was a tremendous achievement to be recognised as one of the top companies in Australia for customer service.

“Our success comes down to our brilliant people. I’m so proud of the entire team who deliver excellent customer service, day in and day out,” Mr McCafferty said.

“In the past year, we’ve achieved our best ever results in delivering on our customer commitments. That includes providing safe drinking water, affordable bills, reliable services and rapid response to fixing faults and emergencies. At the same time, we’ve experienced exceptional customer service levels, supporting more than 390,000 customer calls.

“Despite the challenges of COVID and severe weather events impacting our services, our customer satisfaction scores have remained consistently high, with a rating of 87 per cent,” he said.

“We’re honoured to be nominated alongside other finalists in this category, including leading national brands BT Financial Group, Department of Transport and Main Roads, Smartgroup Corporation and Keolis Downer Adelaide.”

Yarra Valley Water was also recognised for its excellent customer service in the Australian Service Excellence Awards in 2019. That year, they won Customer Service Organisation of the Year (Government/Not for Profit).

The finalists will be announced at a Gala Dinner in Sydney in October.

For the full list of finalists who are hoping to win customer service awards, head to the CSIA website.

About Yarra Valley Water and its customer service award thinking

Yarra Valley Water is the largest of Melbourne’s three water corporations, with a service area covering 4,000 square kilometres. Every day, more than 2 million people and nearly 60,000 businesses rely on its water and sanitation services.

The corporation manages over $5 billion worth of infrastructure. Yarra Valley Water has a network of around 20,000 kilometres of water and sewer mains. Yarra Valley Water’s purpose is to support the health and wellbeing of its customers. They also seek to create a brighter future for communities and the natural environment.

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