Unitywater has announced a five year collaboration with Cognizant. This relationship aims to support Unitywater’s digital infrastructure, enhancing operational efficiency and productivity in alignment with its strategic ambition of healthy and thriving communities.
Unitywater sought a collaborative partner for its ICT Support Managed Services. It selected Cognizant based on its proven capabilities in delivering innovative digital solutions and IT-managed services and its clear vision for enhancing operational efficiency.
Gavin Kelly, Unitywater’s Head of Technology and Digital Services, stated, “We are excited to work with Cognizant, whose expertise in managed services and flexible approach align perfectly with our strategic ambition. This collaboration will enhance our ambition of healthy and thriving communities through keeping it simple and prioritizing intelligent operations that result in a better customer experience.”
Rob Marchiori, Cognizant Australia Country Manager, commented, “Cognizant is committed to delivering innovative solutions that drive operational excellence. Cognizant brings global capabilities and technology expertise that will support Unitywater’s vision for the future. We are very much looking forward to this collaboration.”
Key performance indicators for Cognizant include the Net Promoter Score, which measures internal and external customer satisfaction, the impact of Cognizant’s services on Unitywater’s IT users, operational efficiency, and productivity improvements.
As a modern utility, Unitywater provides essential services to more than 800,000 members of our community and will continue to support the growth in our region through an investment of $1.8 billion over the next five years to deliver critical infrastructure—all while supporting and employing over 700 people in our community.
Cognizant engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life.
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