Water Services Corporation, the utility company responsible for the entire drinking water and wastewater cycle in the Maltese Islands, has awarded SUEZ a new five-year contract to manage the smart metering service for water consumption in the archipelago.
The contract, which extends a long-term collaboration between Water Services Corporation and SUEZ until 2029, implements the ON’connect digital solution, which incorporates WIZE technology.
With more than 2 million tourists per year, quadrupling its population, the Maltese Archipelago is experiencing demographic pressure in an area with a Mediterranean climate. This pressure is forcing the operator to adopt rigorous water resource management. Aware of these challenges, the operator invested in the nationwide deployment of smart water meters as early as 2009.
This renewed collaboration with SUEZ is a testament to the value that smart metering brings to our operations and customers,” Karl Cilia, Water Services Corporation CEO said. “We have seen significant improvements in efficiency and service delivery, allowing us to proactively manage our water resources and provide better service to our customers while addressing the critical issue of water conservation in Malta.
To date, more than 310,000 smart meters have been deployed in the archipelago, delivering coverage performance of more than 96 per cent and high value-added data, which is collected and processed via the ON’connect solution provided by SUEZ through its Digital Solutions subsidiary.
“We are delighted and proud to extend our long-term collaboration with Water Services Corporation, whose renewed trust confirms the quality and performance of our smart metering service,” said Patricia Villoslada, SVP of SUEZ Digital Solutions. “Since our initial pilot in 2009, our solution has consistently contributed to improving the efficiency of our customer’s network and service, helping to make Malta a model of smart water management and sustainable water preservation.”
With ON’connect, customers on all the Maltese Islands have access to their water consumption and alerts through a dedicated Customer Portal managed by Water Services Corporation and nearly 3,500 notifications are sent each month to alert them to abnormal consumption. This service enables them to reduce the cost of their bills and save water. In addition, Water Services Corporation can optimize the water network’s performance, react to anomalies and reduce leaks. The data collected also helps to improve the operator’s operational, commercial and environmental performance by significantly reducing Non-Revenue Water.