Mission-critical mobility solutions

As the water industry evolves, cutting-edge mobility solutions transform how utilities address mission-critical communications in the field, ensuring safety, reliability and efficiency.

In an era where real-time communication and data access are essential to operations, the water industry is shifting towards advanced mobile solutions to meet its growing needs. The increased demand for mobility, data, and safety across dispersed field teams is driving this transition. Vertel is at the forefront of this transformation, helping water utilities like Icon Water enhance their communication networks to improve operational performance and safety.

Adrian Baric, Head of Government at Vertel, said, “The water industry has moved beyond just needing voice communication. Today, there’s a clear requirement for both voice and data, particularly in remote areas. It’s no longer enough to rely on voice push-to-talk; utilities need comprehensive solutions that ensure access to critical information at all times.”

Transitioning from traditional systems

Water utilities have used trunked mobile radio (TMR) systems for years to maintain essential voice communication between field teams and central offices. However, as operations have grown more complex, these systems need to be improved. Field workers now need to access and send data in real time, whether monitoring pipeline telemetry, diagnosing faults, or coordinating with colleagues in remote locations. This growing reliance on data-centric applications demands a more robust and flexible communication infrastructure.

“The need for availability and flexibility has driven the shift from trunked radio to mobile broadcast platforms,” Baric said. “Voice is no longer enough for utilities and others, especially those operating in remote areas. Integrating data-centric tools is critical for efficiency and, more importantly, safety.”

The water industry’s need for real-time data extends to maintenance and infrastructure management. For instance, utilities like Icon Water, which maintains over 3,500 kilometres of pipeline, require constant monitoring and instant communication to ensure the network operates smoothly. By adopting mobile solutions that incorporate data and voice, water utilities are better equipped to prevent disruptions and respond rapidly to potential issues.

The challenge of remote connectivity

Field workers in the water industry often operate in isolated areas where traditional cellular coverage is sparse or non-existent. With the impending shutdown of the 3G network, many utilities are being forced to rethink their connectivity strategies. For Vertel, this challenge is an opportunity to deliver tailored solutions that ensure uninterrupted communication.

“The 3G shutdown isn’t a surprise, and many businesses have had time to adapt,” said Baric. “Now, with the availability of satellite networks like Starlink, we can combine 4G and 5G with satellite solutions to provide continuous coverage, even in the most remote regions.”

Vertel’s ability to integrate satellite networks with existing cellular infrastructure offers utilities a comprehensive solution for mission-critical communication. In remote areas where cellular signals are weak or absent, satellite communication bridges the gap, ensuring that field teams stay connected and safe. This solution is particularly valuable in regions where weather or terrain can impact connectivity, giving utilities a reliable alternative for their communication needs.

Modular, end-to-end solutions

Vertel’s expertise in engineering and its modular approach to solutions is what sets it apart in the mission-critical communication space. For Icon Water, Vertel designed a fully integrated, end-to-end communication system that includes mobile broadcast platforms, satellite links, and advanced group communication tools. This modularity ensures the system is scalable and adaptable, allowing utilities to adjust their networks as their operational needs evolve.

“We provide a complete solution from design to implementation, testing, and ongoing maintenance,” Baric said. “Our goal is to ensure that the system not only meets the client’s current needs but can be expanded or adapted as those needs change.”

The system Vertel deployed for Icon Water also incorporates Airbus’s AGNET MCPTT (Mission Critical Push-to-Talk) module, widely used by emergency services and other mission-critical industries. This module enables robust, secure group communication, which is essential for field operations where coordination between teams is vital. In addition to push-to-talk functionality, it supports advanced features like full-duplex communication, video streaming, location services, and emergency alerts such as “man down.”

“Airbus may be known for building planes, but they also have extensive expertise in mission-critical communication systems,” Baric said. “Their AGNET module brings advanced functionality that enhances safety and operational efficiency, making it a perfect fit for utilities like Icon Water.”

Data-centric applications

The increasing reliance on data-centric applications is the most significant trend affecting the water industry today. Field teams now need access to data-rich tools to monitor infrastructure, diagnose issues, and perform maintenance more effectively. With Vertel’s solution, Icon Water’s field teams can now use applications to send and receive large data files, such as images or video, to assess pipeline integrity or equipment malfunctions in real-time.

“The ability to transmit data from the field is critical,” Baric said. “If something isn’t right, a worker can take a picture or video, send it back to the team, and make a decision immediately. It saves time, improves accuracy, and, most importantly, enhances safety.”

In addition to improving decision-making, using data in the field supports the maintenance of vast networks like pipelines and water facilities. Real-time telemetry and SCADA systems provide up-to-date information on system performance, allowing utilities to identify potential problems before they lead to outages or service disruptions.

The future of Vertel

While Vertel’s work with Icon Water has set a new standard for mission-critical mobility solutions in the water industry, the applications extend far beyond water utilities. Vertel’s modular approach makes its solutions adaptable to other sectors, including energy, emergency services, and transportation. Any industry with a mobile workforce that operates in remote or challenging environments can benefit from the systems Vertel offers.

“Our modular mobility solutions are designed for any organisation with a field workforce, whether in water, energy, or public safety,” Baric explains. “The ability to stay connected, access data, and ensure the safety of remote workers is a universal need.”

Looking ahead, Vertel continues to see itself as a mission-critical communication leader, focusing on delivering solutions that can evolve alongside their clients’ needs. The company’s commitment to innovation, combined with its deep understanding of engineering and network management, positions it as a trusted partner for any organisation prioritising communication reliability and safety.

As the water industry continues to evolve, Vertel’s mission-critical mobility solutions provide a reliable, scalable foundation for the future. With a focus on voice and data integration, remote connectivity, and field worker safety, Vertel is paving the way for utilities to enhance their operations and meet the challenges of the digital age.

“We’ve been doing this for over 50 years, and we’re proud to be one of Australia’s leading consultants in critical communications,” Baric concludes. “Whether it’s water utilities, energy providers, or emergency services, we’re committed to helping our clients build and maintain the networks they need to succeed.”

For more information, visit vertel.com.au