In today’s complex water management landscape, having the right tools is just the beginning. As professionals in the water and civil engineering sectors, we must ask: ‘Are we getting the most out of our software investment? Are we using the right water infrastructure solutions?’
Autodesk Water Infrastructure Solutions are some of the most advanced water modelling and asset management products available. Their full benefits are only realised with proper implementation support and user training.
Civil Survey Solutions, an Autodesk Gold Partner with over 20 years of experience, and Urban Water Solutions, an Australian-based water engineering consultancy with over 25 years of specialising in hydraulic modelling, system analysis, and master planning, have partnered to ensure customers receive the highest level of support and resources.
The importance of comprehensive technical support
Autodesk Water Infrastructure Solutions, including InfoDrainage, InfoWorks ICM, and InfoWorks WS Pro, are renowned for their advanced capabilities. However, even the most sophisticated software can present significant challenges without robust technical support and comprehensive user training. With support from Civil Survey Solutions and Urban Water Solutions, you have direct access to experts with decades of experience utilising these tools to deliver outstanding project outcomes.
One standout benefit of this partnership is access to specialised support from engineers who understand each project’s unique needs. This isn’t just about generic advice; it’s about providing expert technical support tailored to address specific requirements. Whether establishing a Workgroup Database, converting legacy models, or integrating Autodesk’s solutions into your existing systems, having direct access to engineering experts can make all the difference. The partnership ensures that customers have access to water engineering professionals, CAD experts, and qualified civil engineers for comprehensive support and training.
Tailored training programmes
In addition to expert support, the partnership offers access to specialised training programmes. These sessions are crafted to help you unlock the full potential of Autodesk’s software, enhancing productivity and project outcomes. Whether dealing with complex hydraulic modelling, system analysis, or master planning for water supply, sewerage, or stormwater systems, bespoke training can significantly enhance your team’s capabilities.
A single point of expertise
One key advantage of working with Civil Survey Solutions is their role as a one-stop-shop for Autodesk needs. They are the leading provider of Autodesk Solutions to local councils within Australia and water authorities and were recently awarded Autodesk’s Platinum Club award for outstanding support of their customers using Autodesk’s AEC Collections across Australia and the Pacific regions. From procurement to implementation and comprehensive training, they provide best-in-class technical support. The collaboration with Urban Water Solutions further enhances this, offering best-in-class training and advice directly from water engineers and professionals with real-world experience in water management projects.
The right partner makes all the difference
As water professionals, it is crucial to assess whether your current Autodesk partner is providing the support needed to fully leverage Autodesk Water Infrastructure Solutions. Civil Survey Solutions and Urban Water Solutions stand out as leaders in this field and are dedicated to supporting your success in every project.
To learn how you can access the best level of support for your Autodesk Water Infrastructure software, contact Ben Hipsley.
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