WaterNSW encourages customers to have their say as part of IPART’s public consultation process on the 2025-2030 pricing proposal.
Submissions opened on 1 November 2024 on an issues paper prepared by IPART based on the WaterNSW proposal. IPART will also hold public consultation and hearings in November 2024.
Tribunal Chair Carmel Donnelly said Sydney Water, Hunter Water, WaterNSW, and WAMC have submitted detailed pricing proposals that outline their proposed prices for 2025 to 2030 and how they plan to deliver customer outcomes.
“Each of the water businesses is proposing cost and price increases,” Ms Donnelly said. “IPART’s price reviews will assess whether these proposed cost increases are justified so that customers pay only what water businesses need to efficiently deliver their services to customers.”
“We know people rely on good quality water and wastewater services. We will closely review the pricing proposals to determine whether they promote value for money, are in customers’ interests, and deliver the outcomes customers need and want.’
“IPART will thoroughly examine the proposed costs and prices. We will consider the impacts of the price proposals on household budgets, service standards, the environment, and the economy more broadly. Our review will include examining how water businesses propose to invest in and maintain critical infrastructure so long-term customer needs are delivered,” said Ms Donnelly.
IPART will publish its draft decision in March 2025 and its final decision in June 2025.
To make a submission or register to attend an IPART public hearing, visit www.ipart.nsw.gov.au
WaterNSW has considered all options to keep costs as low as possible.
During its largest and most far-ranging engagement and consultation process to date, WaterNSW spent almost two years listening and seeking input from customers, peak industry bodies and the community, focusing on highly valued services and reducing costs for the 2025-2030 proposal.
IPART, as the independent pricing regulator, will closely review the WaterNSW pricing proposal to determine whether it provides value for money, is in customers’ long-term interests, and delivers the outcomes customers need and want.