Digital meters saving millions on water bills

Customers in Melbourne's southeast have saved over $5.2 million on their water bills thanks to one of the largest digital meter rollouts in the country.

Customers in Melbourne’s southeast have saved over $5.2 million on their water bills thanks to one of the largest digital meter rollouts in the country.

Minister for Water Harriet Shing visited Cranbourne to see one of the almost 100,000 digital meters South East Water has installed. These meters have allowed customers to detect costly leaks and track their water use in real-time.

Since the rollout began, South East Water has alerted over 14,200 customers to a leak on their property. In many cases, the meters detected small leaks weeks or months before they came to the surface, saving more than 1.25 billion litres of drinking water that may have been lost had the leaks gone undetected.

On average, digital meters have saved $100 off a customer’s next quarterly bill. They are also quicker to read than traditional meters, leading to more accurate bills.

South East Water’s Acting General Manager of Digital Utility, Mark Elvins, said reaching almost 100,000 meters was an exciting milestone, but there was still work to do in the coming years.

“The savings for customers so far represent a considerable effort, across our entire organisation, to improve the customer experience from when they turn on the tap to when they receive their bill. We still have a big task ahead of us to roll out more digital meters across our entire network, but we’re full steam ahead,” said Elvins.

Digital meter rollout increasing sustainability

The rollout aims to replace around 1 million traditional water meters with upgraded digital meters by 2029. South East Water has already installed almost 100,000 meters across its service area, assisting a wide range of customers with their water bills.

The program is a critical component of South East Water’s five-year customer commitment through its Price Submission 2023–28 to support customers, communities, and the environment now and into the future. The rollout is one of many ways the water utility is optimising its operations to deliver seamless, fair, and affordable services for all.

For more information on the program, visit Digital water meters | South East Water.

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