Customer management Archives

The NSW Government seeks feedback on the regulations that enable Sydney Water to protect its assets and implement water restrictions.

NSW Government seeks feedback on Sydney Water

The NSW Government is renewing the Regulation that enables Sydney Water to protect its assets, implement water restrictions during droughts, and ensure compliance with certain rules. Now is the time to have your say. Read More

Chris EdwardsJune 3, 2025, 9:47 amJune 3, 2025

Discover how behavioural economics and smart incentives can help Australians save water using education and social cues, not just rebates.

Behavioural economics shows smart incentives work for water

A new study shows how behavioural economics and smart incentives can drive lasting water conservation without high financial costs. Read More

Chris EdwardsMay 22, 2025, 7:15 amMay 8, 2025

Learning flows both ways for future water leaders

Discover how Fulton Hogan is inspiring future water leaders through a pipeline of knowledge and hands-on discovery. Read More

Chris EdwardsMay 19, 2025, 7:57 amApril 28, 2025

Melbourne Water is inviting Melbournians to have their say on how best to invest in its water system while helping families with lower bills.

Melbourne to lock in lowest capital city water bills

Melbourne Water is inviting Melbournians to have their say on its prices regarding how best to invest in its water system while supporting Melbourne families by avoiding price rises in 2026. Read More

Chris EdwardsMay 6, 2025, 2:33 pmMay 6, 2025

Borrow a book and save on water bills from Yarra Valley Water

Throughout May and June, Yarra Valley Water customers can borrow a book and save up to 50 per cent on water bills by visiting local libraries. Read More

Chris EdwardsMay 6, 2025, 7:55 amMay 28, 2025

Unitywater has helped more than 16,000 customers stay on top of their water and wastewater bills over the last 12 months with bill support.

Bill support for thousands of Unitywater customers

In a cost-of-living crisis, keeping bills paid and up to date can be a significant challenge. However, water utilities, including Unitywater, are ensuring there is bill support for its customers. Read More

Chris EdwardsApril 28, 2025, 7:37 amApril 27, 2025

Hunter Water welcomes IPART’s Draft Report into pricing proposal

Hunter Water has welcomed the release of the Independent Pricing and Regulatory Tribunal’s (IPART) draft pricing determination, outlining the draft decisions IPART has made on the prices Hunter Water can charge for water, wastewater and stormwater services from 1 July 2025. Read More

Chris EdwardsApril 22, 2025, 7:11 amApril 9, 2025

Customer management

NSW Government seeks feedback on Sydney Water

Behavioural economics shows smart incentives work for water

Learning flows both ways for future water leaders

Melbourne to lock in lowest capital city water bills

Borrow a book and save on water bills from Yarra Valley Water

Bill support for thousands of Unitywater customers

Hunter Water welcomes IPART’s Draft Report into pricing proposal

Community at heart of Busselton Water initiatives

Compassion and connection for customer care in Cranbourne

Public Water Agency of the Year could be heading to Victoria

Who’s using lots of water in the suburbs? Sydney Water knows!

Paper straws could be packed with PFAS, study finds

InfoDrainage or InfoWorks ICM? What’s best for me?

Optimism central to a happier workforce

Too much water can make whiskies taste the same

Stead Park even greener thanks to Barwon Water and partners

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